Do you have a physical store or showroom?
At the moment, BELOORO operates exclusively as an online store. We do not currently have a physical showroom or retail location.
Do you ship outside the United Kingdom?
No. We currently ship to delivery addresses within the United Kingdom only.
Where are orders shipped from?
Our products are sourced from suppliers based in China, who handle order fulfilment on our behalf.
Orders are fulfilled and shipped from China directly to customers in the United Kingdom.
How much does shipping cost?
A flat shipping fee of £3.00 per order applies to all orders delivered within the United Kingdom.
How long does shipping take?
Orders are processed within 2–3 business days before shipment.
Estimated shipping/transit time is 3–12 business days.
The total estimated delivery time is 5–15 business days, including processing and shipping.
Can I track my order?
Yes. Once your order has been shipped, you will receive a shipping confirmation email with available tracking information.
What payment methods do you accept?
We accept secure online payments processed through Stripe. Available payment methods are displayed at checkout.
Can I cancel or return my order?
Yes.
BELOORO accepts eligible returns and exchanges within 60 days from the date of delivery.
Our 60-day return window applies to eligible returns, including:
Change-of-mind returns
Damaged or defective items
Incorrect items
Items that are not as described
Size exchanges
Customers must contact us within 60 days of delivery to request a return or exchange.
UK consumers also have statutory cancellation rights under the Consumer Contracts Regulations 2013.
For eligible online purchases, you may notify us that you wish to cancel your order within 14 days of receiving the goods.
After notifying us, you normally have a further 14 days to return the goods.
These statutory rights operate alongside our more generous 60-day return policy and are not reduced or replaced by it.
Please see our Refund & Return Policy for complete details.
Where are returns sent?
Returns are accepted by mail only.
Our registered business address in the United Kingdom does not accept returns.
Returns are sent to our designated return address in China.
Please contact our customer support team before sending any item back so that we can provide the correct return address in China and the appropriate return instructions.
What if my item arrives damaged, defective, incorrect, or not as described?
If you receive an item that is damaged, defective, incorrect, or not as described, please contact our support team before returning it.
We will provide the appropriate return instructions.
For eligible damaged, defective, incorrect, or not-as-described items, BELOORO will cover or reimburse the reasonable return shipping cost in accordance with the return instructions we provide.
Your statutory rights are not affected.
Can I exchange an item for a different size?
Yes. You may request an eligible size exchange within 60 days from the date of delivery.
For size exchanges:
The item must be unworn, unwashed, and unused.
The item must be returned in its original condition.
Original packaging and tags should remain attached where applicable.
The customer is responsible for arranging the return shipment.
The customer is responsible for obtaining and paying for the appropriate return label or postage.
The customer is responsible for the applicable international return shipping cost to our designated return address in China.
Please contact us before returning an item for exchange so that we can provide the correct return address and instructions.
Who pays for return shipping?
Return shipping costs depend on the reason for the return.
Change of Mind
The customer is responsible for arranging and paying the applicable international return shipping cost to our designated return address in China.
Size Exchange
The customer is responsible for arranging and paying the applicable international return shipping cost to our designated return address in China.
Damaged, Defective, Incorrect, or Not-as-Described Item
BELOORO will cover or reimburse the reasonable return shipping cost in accordance with the return instructions provided by our customer support team.
Please contact us before sending any return.
Who is responsible for the return label?
For change-of-mind returns and size exchanges, the customer is responsible for arranging the return shipment and obtaining and paying for the appropriate return label or postage.
For damaged, defective, incorrect, or not-as-described items, please contact us first.
We will provide the appropriate return instructions, and BELOORO will cover or reimburse the reasonable return shipping cost.
Do you charge a restocking fee?
No. BELOORO does not charge any restocking fees for eligible returns.
How long does it take to receive a refund?
Once we receive the returned item, or acceptable evidence that it has been sent back where applicable, we will process the applicable refund within 14 days, subject to your statutory rights.
Refunds are issued to the original payment method used for the purchase.
After we process the refund, your bank or payment provider may take additional time to display the refunded amount in your account.
For cancellations made under applicable UK statutory cancellation rights, we will also refund the standard delivery charge originally paid for the order.
Can I cancel my order before it is shipped?
Yes. Orders may be cancelled free of charge before they have been shipped.
If your order has already been shipped, please follow the return procedure described in our Refund & Return Policy.
Do you restock sold-out items?
Some products may become available again. Please check our website periodically for updates on product availability.
How can I contact customer support?
You can contact our support team through our Contact page or using the details below:
Brand: BELOORO
Operated by: BELLOORO LTD
Company Number: 13429636
Registered Business Address:
Office 20127, 182–184 High Street North
East Ham, London
E6 2JA
United Kingdom
Email: support@belooro.com
Phone: +44 7462 221298
Business Hours:
Monday–Friday
9:00 AM–5:00 PM UK local time
Important: Our UK registered business address does not accept returns. Returns are sent by mail to our designated return address in China. Please contact our support team before returning any item so that we can provide the correct return address and return instructions.