Terms of Service

Welcome to BELOORO. These Terms of Service explain the terms that apply when you access our website, browse our products, or place an order with us.

BELOORO is operated by BELLOORO LTD, a company registered in England and Wales.

By using this website or placing an order, you agree to these Terms of Service. Please read them carefully before using our services.

1. Use of Our Website

You may use this website only for lawful purposes and in accordance with these Terms.

By placing an order, you confirm that you are legally capable of entering into a contract.

You agree not to use our website, products, or services for any unlawful or unauthorized purpose or in violation of applicable laws or regulations.

2. Products and Availability

All products displayed on our website are subject to availability.

We make reasonable efforts to ensure that product descriptions, prices, images, colours, sizes, and other information displayed on our website are accurate and up to date.

However, colours may appear slightly different depending on your screen settings, display, and lighting conditions.

If we discover a material error in product information, pricing, or availability after an order has been placed, we will contact you as soon as reasonably possible.

We reserve the right to discontinue products or limit quantities where reasonably necessary.

3. Orders and Payments

When you place an order, you are responsible for providing accurate billing, shipping, and contact information.

After successfully placing an order, you will receive an order confirmation email.

All orders are subject to acceptance and product availability.

We may refuse or cancel an order where reasonably necessary, including in cases of:

• Suspected fraud or unauthorized payment
• An obvious pricing or product information error
• Product unavailability
• Incorrect or incomplete customer information
• An inability to deliver the order to the address provided

If we cancel an order after payment has been successfully collected, any applicable refund will be returned to the original payment method.

Payments are securely processed through Stripe. Available payment methods are displayed at checkout.

4. Shipping and Delivery

We currently ship to delivery addresses within the United Kingdom only.

Our products are sourced from suppliers based in China, who handle order fulfilment on our behalf.

Orders are fulfilled and shipped from China directly to customers in the United Kingdom.

BELOORO does not operate a UK warehouse for order fulfilment.

A flat shipping fee of £3.00 per order applies to orders delivered within the United Kingdom. The shipping cost displayed at checkout will match the applicable shipping charge stated in our Shipping Policy.

The total amount payable for the order, including the product price, stated shipping charge, and any applicable taxes shown at checkout, is displayed before the order is completed.

Customers will not be required to pay additional customs duties or import charges upon delivery.

Orders are processed within 2–3 business days before shipment.

Our order cutoff time is 2:00 PM UK local time, Monday to Friday.

After processing and shipment, the estimated transit time is 3–12 business days.

The total estimated delivery time is therefore 5–15 business days, consisting of:

• Processing time: 2–3 business days
• Shipping/transit time: 3–12 business days

Business days are Monday to Friday, excluding UK public holidays.

Delivery estimates are provided in good faith but may occasionally be affected by carrier disruptions, severe weather, UK public holidays, or other circumstances outside our reasonable control.

Please refer to our Shipping Policy for full shipping information.

5. Cancellations, Returns, Exchanges and Refunds

Your cancellation, return, exchange, return shipping, and refund rights are explained in our Refund & Return Policy.

BELOORO accepts eligible returns and exchanges within 60 days from the date of delivery.

Our 60-day return window applies to eligible returns, including:

• Change-of-mind returns
• Damaged or defective items
• Incorrect items
• Items that are not as described
• Size exchanges

Customers must contact us within 60 days of delivery to request a return or exchange.

UK Statutory Cancellation Rights

For eligible online purchases, UK consumers also have statutory cancellation rights under the Consumer Contracts Regulations 2013.

You may notify us that you wish to cancel an eligible order within 14 days of receiving the goods.

After notifying us of your cancellation, you normally have a further 14 days to return the goods.

These statutory rights operate alongside our more generous 60-day return policy and are not reduced or replaced by it.

Return Method and Location

Returns are accepted by mail only.

Our registered business address in the United Kingdom does not accept returns.

Returns are sent to our designated return address in China.

Customers must contact our support team before sending any item back so that we can provide the correct return address in China and the appropriate return instructions.

Return Shipping Costs

Return shipping costs depend on the reason for the return.

For change-of-mind returns and size exchanges, the customer is responsible for arranging and paying the applicable international return shipping cost to China, including obtaining and paying for the appropriate return label or postage.

For damaged, defective, incorrect, or not-as-described items, BELOORO will cover or reimburse the reasonable return shipping cost in accordance with the return instructions provided by our customer support team.

Restocking Fees

BELOORO does not charge any restocking fees for eligible returns.

Refunds

Once we receive the returned item, or acceptable evidence that it has been sent back where applicable, we will process the applicable refund within 14 days, subject to your statutory rights.

Refunds will be issued to the original payment method used for the purchase.

For cancellations made under applicable UK statutory cancellation rights, we will also refund the standard delivery charge originally paid for the order.

If you selected a delivery option that was more expensive than our standard delivery service, the additional premium delivery cost will not be refunded unless required by applicable law.

Nothing in these Terms or our Refund & Return Policy limits or affects your statutory rights under UK consumer law, including your rights under the Consumer Rights Act 2015.

Please read our Refund & Return Policy for complete information about return conditions, procedures, shipping responsibilities, exchanges, and refunds.

6. Prohibited Uses

You may not use this website:

• For any unlawful or fraudulent purpose
• To violate applicable laws or regulations
• To transmit malicious software, viruses, or harmful code
• To interfere with the security or operation of the website
• To collect or misuse personal information belonging to others
• To provide false or misleading information when placing an order

7. Changes to These Terms

We may update these Terms of Service from time to time where reasonably necessary, including to reflect changes to our services, business practices, or applicable legal requirements.

Updated Terms will be published on this page.

Changes to these Terms will not reduce rights that already apply to orders placed before the updated Terms became effective.

8. Governing Law and Consumer Rights

These Terms of Service and any contract arising from an order placed through BELOORO are between you and BELLOORO LTD, the company that operates the BELOORO online store.

These Terms are governed by and interpreted in accordance with the laws of England and Wales.

Nothing in these Terms removes or limits any mandatory consumer protection rights available to you under the laws applicable in the United Kingdom.

If you are a consumer residing in England or Wales, legal proceedings may be brought in the courts of England and Wales.

If you are a consumer residing in Scotland, you may bring legal proceedings in the Scottish courts.

If you are a consumer residing in Northern Ireland, you may bring legal proceedings in the Northern Irish courts.

Nothing in this section affects your statutory rights as a consumer.

9. Contact Information

If you have any questions about these Terms of Service, your order, or our policies, please contact us:

Brand: BELOORO
Operated by: BELLOORO LTD
Company Number: 13429636

Registered Business Address:
Office 20127, 182–184 High Street North
East Ham, London
E6 2JA
United Kingdom

Official Website: https://belooro.com
Email: support@belooro.com
Phone: +44 7462 221298

BELOORO is operated by BELLOORO LTD. Our official website is https://belooro.com.

Important: Our UK registered business address does not accept returns. Returns are sent by mail to our designated return address in China. Please contact our support team before returning any item so that we can provide the correct return address and return instructions.

Business Hours:
Monday–Friday
9:00 AM–5:00 PM UK local time