Shipping policy
At BELOORO, we aim to deliver your orders safely and efficiently while providing clear and transparent shipping information.
Shipping Destinations
We currently ship to delivery addresses within the United Kingdom only.
Shipping Cost
A flat shipping fee of £3.00 per order applies to all orders delivered within the United Kingdom.
The shipping charge displayed at checkout will match the shipping cost stated in this policy.
Taxes and VAT
All prices are displayed in GBP.
The total amount payable, including any applicable taxes, is clearly displayed at checkout before you complete your purchase.
No unexpected taxes or charges will be added by BELOORO after the order is placed.
Customs and Import Charges
Orders are fulfilled and shipped from China to the United Kingdom.
The total amount payable to BELOORO, including any applicable taxes and charges collected by us, is displayed at checkout before the order is completed.
Customers will not be required to pay any additional customs duties or import charges upon delivery.
BELOORO does not add additional customs or import charges to your order after checkout.
If you are ever contacted by a carrier or customs authority requesting an additional payment in connection with your delivery, please contact our customer support team before making the payment so that we can assist you.
Payment
We accept secure payments processed through Stripe. Available payment methods are displayed at checkout.
You will receive an order confirmation email once your payment and order have been successfully confirmed.
Shipping Origin and Fulfilment
Our products are sourced from suppliers based in China, who handle order fulfilment on our behalf.
Orders are fulfilled and shipped from China directly to customers in the United Kingdom.
Our suppliers handle order checks and fulfilment in China before orders are dispatched.
BELOORO does not operate a UK warehouse for order fulfilment.
1. Processing Time
Orders are processed within 2–3 business days before shipment.
Our order cutoff time is 2:00 PM UK local time, Monday to Friday.
Orders placed after 2:00 PM, on weekends, or on UK public holidays will begin processing on the next business day.
Business days are Monday to Friday, excluding UK public holidays.
2. Shipping Time
After your order has been processed and shipped, the estimated transit time is 3–12 business days.
Shipping times may vary within this range depending on the carrier, delivery destination, and circumstances outside our reasonable control.
3. Total Estimated Delivery Time
The total estimated delivery time is 5–15 business days, consisting of:
- Processing time: 2–3 business days
- Shipping/transit time: 3–12 business days
Delivery estimates are provided in good faith but may occasionally be affected by circumstances outside our reasonable control.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with available tracking information.
Tracking availability and updates may depend on the carrier handling your shipment.
5. Delays and Exceptions
Although we aim to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances such as carrier disruptions, severe weather, UK public holidays, or unexpected logistical issues.
If you have concerns about a delayed order, please contact us and we will assist you.
6. Order Cancellations and Returns
Orders may be cancelled free of charge before they have been shipped.
If your order has already been shipped, please refer to our Refund & Return Policy for information about your cancellation, return, exchange, and refund rights.
BELOORO accepts eligible returns and exchanges within 60 days from the date of delivery, subject to the conditions described in our Refund & Return Policy.
Returns are accepted by mail only and are sent to our designated return address in China.
Our UK registered business address does not accept returns.
For change-of-mind returns and size exchanges, customers are responsible for arranging and paying the applicable international return shipping cost to China.
For damaged, defective, incorrect, or not-as-described items, BELOORO will cover or reimburse the reasonable return shipping cost in accordance with the return instructions we provide.
Please contact our customer support team before returning any item so that we can provide the correct return address and return instructions.
7. Contact Us
If you have any questions about shipping or your order, please contact us:
Brand: BELOORO
Operated by: BELLOORO LTD
Company Number: 13429636
Registered Business Address:
Office 20127, 182–184 High Street North
East Ham, London
E6 2JA
United Kingdom
Email: support@belooro.com
Phone: +44 7462 221298
Important: Our UK registered business address does not accept returns. Returns are sent by mail to our designated return address in China. Please contact our customer support team before returning any item so that we can provide the correct return address and return instructions.
Business Hours:
Monday–Friday
9:00 AM–5:00 PM UK local time