Refund policy

At BELOORO, we want you to shop with confidence. This policy clearly explains our return, exchange, cancellation, return shipping, return address, and refund procedures.

1. 60-Day Return and Exchange Policy

BELOORO accepts eligible returns and exchanges within 60 days from the date of delivery.

Our 60-day return window applies to eligible returns, including:

  • Change-of-mind returns

  • Damaged or defective items

  • Incorrect items

  • Items that are not as described

  • Size exchanges

Customers must contact us within 60 days of delivery to request a return or exchange.

Our 60-day return policy is an additional customer service benefit. It does not limit, replace, or reduce any statutory rights available under UK consumer law.

2. UK Statutory Cancellation Rights

For eligible online purchases, UK consumers have statutory cancellation rights under the Consumer Contracts Regulations 2013.

You may notify us that you wish to cancel an eligible order within 14 days of receiving the goods.

After notifying us of your cancellation, you normally have a further 14 days to return the goods.

This statutory cancellation right operates within and alongside our more generous 60-day return policy.

Nothing in this policy limits your rights under applicable UK consumer law, including rights under the Consumer Rights Act 2015.

3. Product Condition for Returns

For voluntary change-of-mind returns and size exchanges:

  • Items must be unworn, unwashed, and unused.

  • Items must be returned in their original condition.

  • Original packaging and tags should remain attached where applicable.

  • Customers must take reasonable care of the item while it is in their possession.

Under applicable statutory cancellation rights, customers may inspect an item as they reasonably would in a physical shop.

Where permitted by law, we may make an appropriate deduction from a refund if the value of an item has been reduced because it was handled beyond what was reasonably necessary to establish its nature, characteristics, and functioning.

These product condition requirements do not prevent customers from exercising applicable statutory rights where an item is damaged, defective, incorrect, or not as described.

4. Return Method

Returns are accepted by mail only.

We do not accept in-person returns at our registered business address in the United Kingdom.

Before sending any item back, please contact our customer support team so that we can provide the correct return address and return instructions for your order.

Please do not send any return to our UK registered business address.

5. Return Location

Our registered business address in the United Kingdom does not accept returns.

Returns are sent to our designated return address in China.

Please contact our customer support team before sending any item back. We will provide the correct return address in China and the return instructions for your order.

For change-of-mind returns and size exchanges, customers are responsible for arranging and paying the applicable international return shipping cost to China.

For damaged, defective, incorrect, or not-as-described items, BELOORO will cover or reimburse the reasonable return shipping cost in accordance with the return instructions we provide.

Please do not send returns to our UK registered business address.

6. Return Labels

Change-of-Mind Returns

For change-of-mind returns, the customer is responsible for:

  • Arranging the return shipment

  • Obtaining the appropriate return label or postage

  • Paying the applicable international return shipping cost to the designated return address in China

Size Exchanges

For size exchanges, the customer is responsible for:

  • Arranging the return shipment

  • Obtaining the appropriate return label or postage

  • Paying the applicable international return shipping cost to the designated return address in China

Damaged, Defective, Incorrect, or Not-as-Described Items

Please contact BELOORO before returning the item.

We will provide the appropriate return instructions.

The customer may be asked to arrange the return shipment according to those instructions, and BELOORO will cover or reimburse the reasonable return shipping cost.

Please do not send any item back before contacting us and receiving the correct return instructions and return address.

7. Return Shipping Costs

Return shipping costs depend on the reason for the return.

Change of Mind

The customer is responsible for arranging and paying the applicable international return shipping cost to our designated return address in China.

Size Exchange

The customer is responsible for arranging and paying the applicable international return shipping cost to our designated return address in China.

Damaged, Defective, Incorrect, or Not-as-Described Items

BELOORO will cover or reimburse the reasonable return shipping cost at no cost to the customer, provided that the return is made in accordance with the return instructions supplied by our customer support team.

8. Restocking Fees

BELOORO does not charge any restocking fees for eligible returns.

9. Refunds

Once we receive the returned item, or acceptable evidence that it has been sent back where applicable, we will process the applicable refund within 14 days, subject to your statutory rights.

Refunds will be issued to the original payment method used for the purchase.

Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account after we have processed the refund.

For cancellations made under applicable UK statutory cancellation rights, we will also refund the standard delivery charge originally paid for the order.

If you selected a delivery option that was more expensive than our standard delivery service, the additional premium delivery cost will not be refunded unless required by applicable law.

Your statutory rights regarding damaged, defective, incorrect, or not-as-described goods are not affected by this policy.

10. Exchanges

BELOORO accepts eligible size exchanges within 60 days from the date of delivery.

For size exchanges:

  • The item must meet the applicable return conditions described in this policy.

  • The customer is responsible for arranging the return shipment.

  • The customer is responsible for obtaining and paying for the appropriate return label or postage.

  • The customer is responsible for the applicable international return shipping cost to our designated return address in China.

Please contact us before returning an item for exchange so that we can provide the correct return address in China and the appropriate return instructions.

11. Order Cancellations Before Shipping

Orders may be cancelled free of charge before they have been shipped.

If an order has already been shipped, please follow the return procedure described in this policy.

12. Contact Us

If you have any questions about a cancellation, return, exchange, return shipment, return address, or refund, please contact us:

Brand: BELOORO
Operated by: BELLOORO LTD
Company Number: 13429636
Registered Business Address:
Office 20127, 182–184 High Street North
East Ham, London
E6 2JA
United Kingdom
Email: support@belooro.com
Phone: +44 7462 221298

Important: Our UK registered business address does not accept returns. Returns are sent by mail to our designated return address in China. Please contact us before returning any item so that we can provide the correct return address and return instructions.